All Entries in the "Managing Your Network" Category
5 Tips to Develop a Strong Network
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Sharing your passion for your business, helping others build a business for themselves, training and educating and being able to earn a little extra money–these are all reasons why direct sales team building is so important.
If you are a team leader, you’ll find that you must build firm alliances with team members. Not doing so would only rish losing them all together. You need to build up a solid relationship that will benefit you both.
But you may be wondering how to insure that team members feel included while still maintaining some type of balance with the rest of your life. Here are 5 easy tips for maintaining a great relationship with your team downline members:
1. Start Off Strong
When a new recruit first signs up, it’s vitally important that you communicate often with her. One helpful ideas is to develop a series of emails to send to new member that talks them through those first confusing, scary, exciting days.
Don’t wait to communicate once she gets her kit. Start the training and mentoring the minute she signs up. You can do this easily via email or texting. Don’t make it a monumental task; just be sure to touch base frequently.
2. Give 15
Set aside fifteen minutes of each workday for team phone calls. Use those minutes to call one to five members of your group for a quick “just checking in” call. Leave a message if you get voicemail. The idea is to let them know that you’re thinking of them and giving them a chance to hear your voice. This is a great time to ask how they’re doing with their life as well and get beyond your company to show you care about them. They don’t want to get the feeling you only care because you are making money off of them.
3. Do it as a Team
Even if you have a personal website for your business, make a team website. It is great for communication. You can post new members, meeting dates and updates, etc. Your team can check it at their convenience and it keeps everyone connected.
4. Hold meetings
This is another great way to foster unity and strong relationships within your group. If you have downline members that are out your area, have a quarterly conference call with everyone just to touch base. There are many free teleconference services via the internet that make it very easy to do. And if you can, have a face-to-face meeting once in a while as well. Some group leaders have meetings monthly or quarterly. Others do a once a year get together with everyone.
5. Ecards
They are FREE (great!), but also convenient and fun. Use an Internet calendar function to keep track of birthdays. Once a month go through the upcoming month and set up the ecard deliveries for the birthdays, anniversary dates for the next month or more. You can set these up to deliver up to a year in advance! Everyone likes to get an ecard!
The bottom line to getting a strong downline team is to communicate in every way that you can. You will find that your direct sales team members will stay with your company much longer when you’ve fostered a strong relationship by keeping in touch! Much success!
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Customer Service in MLM
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You need to deliver good customer service to your clients or customers, especially when you are in a sales, commissioned environment.
Besides, giving good customer service ensures that you give yourself a competitive advantage. Customers will also be more loyal and will be more willing to refer people to you.
Actually very few sales people give excellent service, so you can really stand out when you are able to deliver good service to your clients.
Here are some ways you can take with you to deliver good service:
1. Ask your customers what they expect
You need to know what your client’s expectation of you is, and product or service to be able to deliver service that can match up to their expectations.
2. Apologize when you make a mistake
You need to be honest and admit if you have made a mistake. Everybody make mistakes, but not everybody is brave enough to admit to one. What is most important after apologizing to follow up and make sure that things are made right.
3. Put yourself in the client’s situation
The best way to understand your client is to put yourself in their shoes. So you can assess the situation to recommend the best product or service to suit them.
4. Avoid saying “That’s our policy”
Customers don’t want to hear about your companies policies, they want o know how can their problem be solved. It also shows a great deal of inflexibility when you keep emphasizing the companies policies.
5. Respond quickly
In today’s environment, with the ease of the internet, you need to be prompt in your service and respond quickly to your client’s enquires and request for information.
There are many benefits to providing good service, you gain customer satisfaction, and you can build a longer term relationship, and you can potentially get more referrals from them.
MLM is a professional career, you should take pride in what you do and not further tarnish the reputation of MLM.
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How to Avoid Burnout For New MLM Distributors
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To many people, deciding to join a Network Marketing/MLM is a big decision, they may experience some mixed feelings such as, excited, anxious, apprehensive, or even regret. Ultimately this industry is one that is not very widely accepted, even though the rewards of doing well is very high.
So for new distributors, it is normal if you feel regret in joining the industry. But if you want to achieve success in life and in this industry, you need to get over your mind block and start doing the business and achieve the success you want from this industry. Here are some areas for new distributors to take note when you just entered the industry.
1. Like I mentioned, it is normal to regret your decision to join Network Marketing/MLM.
You may be very excited in the beginning, but you may start to feel regretful after speaking to friends or family members. But if you expect yourself to feel regret, you will be prepared for it. If you are not prepared to feel regret, you may just drop out of this industry without even trying to overcome the decision.
2. Some new distributors are so excited to do this business, they try to tell their friends and family about it without even getting the proper training to introduce the business.
They end up facing rejections and getting frustrated. This will make them feel dejected even before they start the business proper. Be patient, and receive the proper training before you try to introduce the business.
3. Some new distributors work very hard with prospecting and presentation that they overwork themselves in the beginning and then they break down.
This business is about maintaining your momentum, and keep in mind that this is a long distance race, pace your self and build your foundation so you can go a longer way.
4. Listen to successful people.
Some new distributors think that they know everything about doing this business, but the fact is that this business is a very unique business that you cannot apply traditional methods. You should listen to people who have achieved success in this business and learn how they achieve it, avoid the mistakes they made, and follow exactly what they tell you to do.
5. Maintain your lifestyle.
I see so many life examples of people who started Network Marketing/MLM and got so in to in that they lose their lifestyle. They eat, sleep, shit about work. This affects the people around you. Try to establish a balance between work and play. Work hard and play hard.
The first few months or year in the Network Marketing/MLM business maybe difficult to start, but after awhile you will start to find your balance in work and play. True happiness is never measured only by the amount of money you have. Only when you are happy doing what you are doing, will you succeed.
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